Effective Date: 09th July 2024
1. Overview
At Almighty Turtle, we strive to ensure complete customer satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help.
2. Defective Products
If you receive a defective product, you are eligible for a full refund of the purchase price. The refund will be processed to the original method of payment.
3. Conditions for Refund
To qualify for a refund:
- The product must be unused and in the same condition that you received it.
- The product must be in its original packaging.
- You must provide proof of purchase (receipt or order number).
4. Non-Refundable Situations
We do not offer refunds in the following situations:
- Products that have been used or damaged after delivery.
- Products with damages resulting from misuse or mishandling.
5. Return Process
To initiate a return:
- Contact our support team at [support@almightyturtle.com] within 7 days of receiving the product.
- Provide your order number, details of the defect, and a photo of the defective product.
- Ship the product back to us at the following address:
Almighty Turtle
Street No 9, Village Wazirabad
Isha Chowk, Wazirabad
New Delhi, North East Delhi
Delhi, 1100846. Refund Process
- Once we receive your returned product, we will inspect it.
- If your return is approved, we will process the refund to your original method of payment.
- You will receive the credit within a certain number of days, depending on your card issuer’s policies.
7. Shipping Costs
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Contact Us
If you have any questions about our refund policy, please contact us:
- Email: support@almightyturtle.com